3 reasons you shouldn't use Docusign for your forms

Spoiler alert: It’s not the price, although you could do much better on price as well. 

So, you need to have a pile of forms filled and signed. Isn’t that what Docusign is for? It seems awfully simple: you upload or draw the form, specify the input fields and places for signatures and voilà! Why is it not working 3 months later?


Because e-signature products have not 1 but 3 fatal flaws. Any one of them could sink your project. You better make sure your business doesn’t fall victim to these issues.

E-signature products flaws

1. Requiring a fixed list of predefined signers

In many cases, the signatories and even the number of signatures depend on the content of the form. If the student or patient is a minor, a guardian needs to sign. If the order is above a threshold, it should be approved by the salesman and her manager. Any order above a million should be signed by VP and so on. Docusign doesn’t do that.

2. Fixed set of documents and forms

Very often, the set of documents and forms in the signing package (envelope) depends on the signers and their previous answers. Buyers from California get additional disclosure. Business buyers must upload board resolutions. Dangerous products require indemnification form. You won’t find this functionality in e-signature products.

Note: To overcome the first two flaws, you may be forced to include all possible forms and write long instructions for who should sign what and when. What do you think will be the success rate of such a process? Yeah…

3. Expecting you to copy-paste the data

When the forms get to recipients, they should already include plenty of data, like customers' names and addresses, the references to contracts and purchase orders.

These values come from spreadsheets and CRMs. Making a human copy-paste them into the forms is a waste of time and, most importantly, a source of errors, sometimes very costly and always embarrassing.

No such functionality in Docusign.

Finding a product which doesn’t have these flaws and costs even less than Docusign is not as hard as one might think.

Schedule a meeting with our Trusted Advisor today. You have nothing to lose and a lot to gain.

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